All items are hand produced by skilled staff. The time of production is determined by the design, product and quantity. Most orders have a 3 to 5 business day production time.
Our default shipping will be USPS but ultimately it's left up to the client. During the checkout process you will be given options for delivery. Please note delivery times is after the production time not from the date of ordered placed. Undeliverable packages will be sent out to you after we re-confirm your address. There is a fee to send undeliverable items back out. The fee will be equal to the shipping cost of the original shipping and must be paid before item is resent.
Returns & Exchanges
Our goal is to make sure all our customers are happy. If we make a mistake in any order we will reprint or issue a refund immediately. For custom orders it is important you check your proof before submission, especially names, dates and locations.
If there is an issue with the size we will exchange it for the correct size once we receive the item back. We do not cover the shipping cost in either direction in this case.
If you are just not satisfied with your item, contact us within 3 business days of receiving your order. We will review each matter on a case-by-case basis.
Back Orders & Discontinued Items
We keep great check of inventory with our vendors. If an item becomes out of stock we will inform you immediately and offer a replacement item. If we find the item to be discontinued we will either replace or refund immediately.